Casino - General Manager

*Please arrive 10 minutes early (on time!)

* All shift end time are approximate

* Any overlap in shifts allow for how busy the casino is and how quickly we can change over shifts

* You will receive one free meal per shift (be mindful that we are working within a budget)!

* If you are working the late shift, you can come in early to have your meal

 

General Requirements for Casino Volunteers

•Bring Photo ID

•Be competent in handling money;

•Be able to hear, see, speak or have an attendant with these capabilities;

•Be alert and observant;

•Be able to maneuver in the casino facility for the duration of the shift;

•Be able to function in a noisy and possibly smoky environment;

•Be able to use Casino Track system for certain positions;

•Be able to pass a security clearance check; and

•Be a minimum of 18 years of age.

 

Volunteer Attributes and Conduct

Volunteers MUST:

•Arrive on time for shift;

•Sign in at the start of shift and out at the end of shift;

•Work the position specified on the Casino Volunteer Schedule; and

•Wear a name tag while on duty showing the first or common name and position.

Volunteers MUST NOT:

•Be paid;

•Play casino games or gaming terminals during their group’s casino event;

•Consume liquor or illicit substances during their group’s casino event;

•Cash cheques or extend credit; or

•Possess gaming chips.

 

The role of the general manager is to supervise all aspects of the casino, ensuring the casino is conducted according to CTCOG. The general manager works closely with the casino facility games manager, and alternate general manager who assumes duties in the absence of the general manager.

 

Operational Functions:

•Ensures a general manager or alternate, a banker and one cashier are at the facility a minimum of one (1) hour prior to casino opening;

•Ensures the remainder of the required volunteers are at the facility a minimum of one (1) hour prior to casino opening;

•Ensures count room staff are present a minimum of 15 minutes prior to scheduled shift;

•Ensures designated staff is in place and that they signed in and out at the start and end of their shifts with system access cards on the CasinoTrack system.

•Begins the casino event by entering the appropriate information from the license into the CasinoTrack system;

•Witnesses interim and final pull of drop boxes;

•Fills in for other positions as required on a temporary basis

•Assumes duties to enable a volunteer to take a break or to fill a position that becomes vacant;

•Assigns another volunteer to fill a vacant position for the duration of the license period; and

•Signs all “Discrepancy Reports” in addition to the advisor or the games manager.

 

Financial Transactions:

•Counts and verifies the opening cash bankroll and the opening chip inventory received from the casino facility each day;

•Witnesses transfer of cash from count room supervisor to banker;

•Ensures closing cage bankroll, next day’s opening float and chips are in secure overnight storage;

•Maintains control and ensures secure transfer of deposits to bank;

•Ensures all entries into the CasinoTrack system are completed as required;

•Investigates fully any error, procedural irregularity, or other breach of CTCOG and reports to the Regulatory Division;

•Reports immediately to the Regulatory Division, any volunteer in personal possession of casino chips;

•Returns remaining chips to the facility operator and enters the information on the CasinoTrack system;

•Returns and signs, after the close of the event, to the casino facility licensee or designate, cash, equal to the opening cash bankroll received the morning of each day;

•Returns all cash remaining except Caribbean Poker hard count and chip overage/shortage, in the event of a loss;

•Returns cash equal to the opening bankroll, after the conclusion of all related tasks, to the casino facility licensee; verification of the return of this bankroll is to be obtained from the operator’s designate; alternate arrangements, once approved by the AGLC, could include:

◦Original casino float is deposited to the licensed group’s designated bank account and the operator is issued a cheque for the total amount at the conclusion of the event; the operator must acknowledge receipt of same; or